How do I .. help by giving user feedback

Activities which help include:

1. Regular email communication: Even if no problems, then report all going well.
2. How to describe where you are:
1. Ideally with a picture
2. Otherwise describe program being used > form being used >
3. How to describe your issue:
1. Name the reference being activated
2. Was it working before
4. Self-rescue
1. Has other work on the same form worked today
2. Are there other problems – network – power
3. Have you got the latest version of the program
4. Does it work with only some of the data – you may be able to deduce the particular data which the program is not handling