How do I .. help by giving user feedback
01-Jul-1111 Leave a comment
Activities which help include:
- Regular email communication: Even if no problems, then report all going well.
- How to describe where you are:
- Ideally with a picture
- Otherwise describe program being used > form being used >
- How to describe your issue:
- Name the reference being activated
- Was it working before
- Self-rescue
- Has other work on the same form worked today
- Are there other problems – network – power
- Have you got the latest version of the program
- Does it work with only some of the data – you may be able to deduce the particular data which the program is not handling