How do I .. help by giving user feedback

 

Activities which help include:

  1. Regular email communication: Even if no problems, then report all going well.
  2. How to describe where you are:
    1. Ideally with a picture
    2. Otherwise describe program being used > form being used >
  3. How to describe your issue:
    1. Name the reference being activated
    2. Was it working before
  4. Self-rescue
    1. Has other work on the same form worked today
    2. Are there other problems – network – power
    3. Have you got the latest version of the program
    4. Does it work with only some of the data – you may be able to deduce the particular data which the program is not handling
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